Wirtz Law Blog

Purchasing a vehicle comes with certain expectations, including that it will function safely and reliably. Unfortunately, some vehicles turn out to be defective, leaving consumers frustrated and struggling with recurring problems. California’s Lemon Law is designed to protect buyers in these situations, but what happens when your dealership refuses to honor your rights under the law? If you’re facing this issue, it’s important to know your options and take the right steps to secure the compensation or replacement you deserve.

Recognizing When Your Lemon Law Rights Are Being Violated

California’s Lemon Law applies to vehicles that have substantial defects impacting their use, safety, or value and cannot be repaired after a reasonable number of attempts by the manufacturer or its authorized dealer. If your vehicle qualifies as a lemon, the manufacturer is obligated to replace it or refund your money. However, some manufacturers may try to avoid their responsibilities by denying your claim, offering inadequate repairs, or failing to acknowledge your Lemon Law rights.

Common signs that your rights may be violated include:

• Repeated repairs that fail to resolve the same issue.
• Denial of service despite the vehicle being under warranty.
• Claims that your problem is “normal” or not covered.
• Refusal to provide documentation of repair attempts.

If you encounter any of these issues or other suspicious conduct concerning a needed repair, it’s critical to act promptly to protect your rights.

Steps To Take When Your Manufacturer Won’t Cooperate

When your manufacturer refuses to honor your Lemon Law rights, taking the right steps can make all the difference. Here’s what you can do to protect your rights if the manufacturer isn’t taking your requests seriously:

Keep Detailed Records

Documentation is key to building a strong Lemon Law case. Keep copies of all repair orders, invoices, and correspondence with the dealership. Make sure repair records include detailed descriptions of the issue, the steps taken to fix it, and whether the problem was resolved. This evidence will be invaluable if you need to escalate your case.

Communicate Directly with the Manufacturer

If the manufacturer is uncooperative at the dealership level, escalate your concerns to the vehicle’s manufacturer.. Manufacturers have customer service hotlines or dispute resolution departments specifically for handling Lemon Law claims. Clearly explain your situation and ask for a refund under the California Lemon Law.  

Request a Copy of the Warranty Policy

Your vehicle’s warranty should outline the manufacturer’s obligations for repairs and replacements. Request a copy of the warranty from your dealership or review it in your vehicle’s manual. Understanding the terms of your warranty will help you argue your case if the dealership or manufacturer refuses to comply.

When To Contact a Lemon Law Attorney

If your manufacturer denies your rights to a repurchase or replacement, it’s time to consult a Lemon Law attorney. California’s Lemon Law is complex, and having legal representation can ensure that your claim is taken seriously. An attorney will:

• Review your documentation and determine if your vehicle qualifies as a lemon.
• Communicate directly with the manufacturer on your behalf.
• File a legal claim if necessary to secure compensation or a replacement vehicle.

Under California law, manufacturers are required to pay the attorney fees for successful Lemon Law claims, so you can seek help without worrying about additional legal expenses.

How Wirtz Law APC Can Help with Your Lemon Law Claim

At Wirtz Law APC, we understand the frustration of dealing with a defective vehicle and an uncooperative manufacturer. Our team has extensive experience handling Lemon Law claims and fighting for the rights of California consumers. We’ll work with you to gather evidence, handle negotiations, and take legal action if needed to secure the outcome you deserve.

If you believe your dealership has violated your Lemon Law rights, don’t wait to take action. Contact Wirtz Law APC today for a free consultation. Let us help you get your money back and into a new vehicle. You can reach our expert California Lemon Law attorneys by calling us at 858-259-5009 or through our secure online contact form.